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Support

Need help with Matbakhli? We're here to assist you. Find answers to common questions below or reach out to us directly.

Contact Us

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Email Support

For general inquiries, bug reports, or feature requests:

support@matbakhli.app

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Response Time

We typically respond within 24–48 hours during business days.

Frequently Asked Questions

How does the AI recipe generation work?

Matbakhli uses Azure OpenAI (GPT-4o) to generate personalized recipes based on the ingredients you have in your inventory. Simply add your ingredients, tap "Generate Recipe," and the AI will suggest recipes that match what you have — while respecting your dietary preferences and allergen restrictions.

Is my data secure?

Yes. We use industry-standard encryption, JWT authentication, and Firebase/Firestore for secure data storage. Your password is hashed and never stored in plain text. We do not sell or share your personal data with third parties. See our Privacy Policy for full details.

How do I delete my account?

You can delete your account from within the app: go to Settings → Delete Account. You'll be asked to confirm by typing "DELETE." This permanently removes all your data — including your profile, saved recipes, ingredients, calorie logs, and spending data. You can also email us at support@matbakhli.app to request deletion.

Can I use Matbakhli with dietary restrictions?

Absolutely. During setup or in your profile settings, you can specify allergies (e.g., nuts, dairy, gluten) and dietary preferences (e.g., vegetarian, vegan, keto). The AI respects these filters when generating recipes.

How accurate are the calorie estimates?

Calorie and nutritional estimates are approximations generated by AI and should be used for general tracking purposes only. They are not a substitute for professional dietary advice. If you have specific medical or nutritional needs, consult a healthcare professional.

Does Matbakhli work offline?

Some features like viewing your saved recipes and ingredient inventory work offline. However, AI recipe generation, calorie logging sync, and account-related features require an active internet connection.

What platforms is Matbakhli available on?

Matbakhli is currently available on iOS. An Android version is planned for a future release.

How do I report a bug or request a feature?

Email us at support@matbakhli.app with a description of the issue or your feature idea. Include screenshots if possible — it helps us investigate faster.

Account Deletion

In compliance with Apple's App Store guidelines, you can delete your account and all associated data at any time:

  1. Open the Matbakhli app
  2. Navigate to Settings
  3. Tap Delete Account
  4. Confirm by typing "DELETE" in the confirmation dialog

All personal data is permanently erased upon deletion. If you cannot access the app, email support@matbakhli.app and we will process your deletion request within 48 hours.

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© 2026 Matbakhli. All rights reserved.

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